Refund policy

At Eskimo, we strive to provide our customers with a seamless shopping experience. We understand that occasionally, you may need to return a product. Please carefully review our returns policy outlined below to ensure a smooth and hassle-free return process.

  1. Eligibility for Returns: To be eligible for a return, the goods must meet the following criteria:
  • The items must be in their original packaging, undamaged, and in resalable condition.
  • Returns must be initiated within a reasonable timeframe of 7 days from the date of purchase or delivery.

  1. Condition of Goods: We can only accept returns for goods that are in their original manufactured condition. Please note that any additional parts or accessories included with the product are not the seller's liability and may not be covered under the return policy.

  2. Credit Note Decision: The decision to issue a credit note for the returned goods lies solely at the seller's discretion. We reserve the right to assess the condition of the returned items and determine their eligibility for a refund or credit note.

  3. Prior Written Agreement: Before returning any goods, obtaining a written agreement from the seller is essential. Please contact our customer support team to initiate the return process and receive the necessary instructions. Please send us an email at sales@eskimodesign.co.uk to arrange a return.

  4. Return Costs and Responsibilities: The buyer is responsible for covering the costs associated with returning the goods. This includes freight or shipping charges and any applicable taxes or duties. We recommend using a trackable shipping service to ensure the safe delivery of the returned items. The return cost would be covered by Eskimo if the product is faulty/damaged while under warranty. 

Please note that the refund or credit note will be issued only after the returned goods have been received, inspected, and deemed eligible for a return as per our policy. Once the goods have been inspected, the refund would be initiated to your original payment method. 

Please note: It may take up to 14 days for the funds to reflect on your bank account. 

We reserve the right to modify our returns policy at our discretion, with any updates being communicated through our official channels. If you have any questions or require further clarification, please don't hesitate to contact our customer support team, who will be happy to assist you.

Thank you for choosing Eskimo. We appreciate your understanding and cooperation regarding our returns policy.