Shipping & Returns

  • For items in stock, delivery times usually range from 2 to 5 business days. Out-of-stock items will be clearly indicated on the Cart page during the ordering process. Pre-order delivery times are estimated to be between 1 to 4 weeks. If you have any questions prior to ordering, please feel free to inquire. Please note that these estimates are subject to change.


    1.1 The delivery dates or periods mentioned in the Contract are considered as estimates only, unless specifically agreed in writing as "essential to the Contract." In the absence of such special agreement, the Seller assumes no liability for any loss or damage suffered by the Buyer due to any failure on the Seller's part to deliver the Goods within the mentioned dates or periods.

  • 1.2 The Seller may deliver the Goods in advance of the quoted delivery date after providing reasonable notice to the Buyer.

  • 1.3 If the Goods are to be delivered in instalments, each delivery will be treated as a separate Contract. Failure by the Seller to deliver one or more instalments in accordance with these Conditions or any claim by the Buyer regarding any instalment does not entitle the Buyer to consider the entire Contract as repudiated.

  • 1.4 In the event that the Seller fails to deliver the Goods (or any instalment) due to any reason other than causes beyond their reasonable control or the fault of the Buyer, and the Seller is liable to the Buyer, the Seller's liability will be limited to the excess (if any) of the cost to the Buyer (at the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.

  • 1.5 If the Buyer fails to take delivery of the Goods or provide adequate delivery instructions at the agreed-upon time (unless due to causes beyond the Buyer's reasonable control or the Seller's fault), the Seller reserves the right to:

1.5.1 Store the Goods and charge the Buyer reasonable costs (including insurance) of storage after a period of 2 weeks from the date the Buyer is notified that the Goods are ready for delivery, or

1.5.2 Sell the Goods at the best available price after a period of 2 weeks, deducting all reasonable storage and selling expenses. The Seller will account for the excess over the Contract price or charge the Buyer for any shortfall.

  • 1.6 Delivery is deemed to have occurred when the Goods leave the Seller's premises, whether carried by the Seller or an independent carrier.

  • 1.7 Delivery will be made to the Buyer's address unless otherwise agreed upon in writing by the Seller.

  • 1.8 Specific locations may incur delivery charges in accordance with the Seller's current price list or any prior notification provided by the Seller.

  • 1.9 The Buyer or their authorized representative must sign for delivery. Once the proof of delivery is signed, and subject to Clause 7.10, the Goods will be considered accepted by or on behalf of the Buyer. Before signing for delivery, the Buyer must verify that the correct quantity of Goods has been delivered and that the packaging is undamaged. The Seller cannot accept qualifications in the signature (such as "unexamined") for subsequent claims.

  • 1.10 The Buyer is not required to open packaging or unpack Goods intended for storage before use. However, if the Buyer has not immediately inspected the Goods and the packaging is undamaged, any damage to the Goods must be notified to the Seller within 3 days of inspection or 1 week from delivery, whichever occurs earlier. Failure to comply with this provision relieves the Seller of any obligation to replace or repair damaged Goods.


    At Eskimo, we strive to provide our customers with a seamless shopping experience. We understand that occasionally, you may need to return a product. Please carefully review our returns policy outlined below to ensure a smooth and hassle-free return process.

    1. Eligibility for Returns: To be eligible for a return, the goods must meet the following criteria:
    • The items must be in their original packaging, undamaged, and in resalable condition.
    • Returns must be initiated within a reasonable timeframe of 7 days from the date of purchase or delivery.
    1. Condition of Goods: We can only accept returns for goods that are in their original manufactured condition. Please note that any additional parts or accessories included with the product are not the seller's liability and may not be covered under the return policy.

    2. Credit Note Decision: The decision to issue a credit note for the returned goods lies solely at the seller's discretion. We reserve the right to assess the condition of the returned items and determine their eligibility for a refund or credit note.

    3. Prior Written Agreement: Before returning any goods, obtaining a written agreement from the seller is essential. Please contact our customer support team to initiate the return process and receive the necessary instructions. Please send us an email at to arrange a return.

    4. Return Costs and Responsibilities: The buyer is responsible for covering the costs associated with returning the goods. This includes freight or shipping charges and any applicable taxes or duties. We recommend using a trackable shipping service to ensure the safe delivery of the returned items.

    Please note that the refund or credit note will be issued only after the returned goods have been received, inspected, and deemed eligible for a return as per our policy. Once the goods have been inspected, the refund would be initiated to your original payment method. 

    Please note: It may take up to 14 days for the funds to reflect on your bank account. 

    We reserve the right to modify our returns policy at our discretion, with any updates being communicated through our official channels. If you have any questions or require further clarification, please don't hesitate to contact our customer support team, who will be happy to assist you.

    Thank you for choosing Eskimo. We appreciate your understanding and cooperation regarding our returns policy.

    Components in your box

    • Gordon Towel Warmer
    • Main wall mounting bracket
    • Centre bottom bracket
    • Screws
    • Wall Plugs

    Tools Required -

    • Tape Measure
    • Electric Drill
    • Screwdriver or electric driver with PZ2 driver bit
    • 7mm Masonry drill bit to suit wall plug or screw size (Eskimo brackets will take screws up to 7mm in diameter)

    This Product must be installed by a suitably qualified competent person as defined by the relevant standards in the country of installation. This is a fixed appliance

    WARNING – This appliance must be earthed

    The electrical installation of this towel rail must be carried out by a competent electrician following the current Regulations for Electrical Equipment. The towel rail is suitable for use on an A.C.~ electrical supply. Before installation, check that the supply voltage corresponds with that marked on the rail.

    IMPORTANT – The wires in the mains lead are coloured following the following code:

    • BROWN – LIVE

    As the colours of the wires in the mains lead of this appliance may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows:

    The wire which is coloured GREEN and YELLOW must be connected to the terminal in the plug which is marked with the letter E or by the earth symbol or coloured green or green and yellow.

    The wire which is coloured BLUE must be connected to the terminal which is marked with the letter N or coloured black.

    The wire which is coloured BROWN must be connected to the terminal which is marked with the letter L or coloured red.

    This appliance must only be used on A.C. mains supply of 220/240 Volts~.

    Gordon Single

    Browse all the finishes available in Gordons single variants